Shipping policy
Last updated: October 20, 2026
Where We Ship: We currently ship to addresses in the United States only.
Where Orders Ship From: All orders ship from our fulfillment center in Florida, USA. There are no customs fees or import duties on US orders.
Shipping Cost: Shipping is free on all US orders, including every subscription delivery.
Delivery Times
- Handling (processing) time: 1–2 business days
- Transit time: 3–7 business days
- Total delivery time: 4–9 business days from order
Business days are Monday to Friday, excluding US public holidays. Orders placed before 5:00 PM Pacific Time on a business day start processing the same day; later orders start the next business day.
Tracking: Orders ship with tracking. You will receive a tracking number by email once your order ships, and you can also check status on our Track Your Order page.
Subscription Deliveries: Each subscription order is processed and shipped on the same timeline as a first order, starting on its billing date.
Address Issues: Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, contact us and we will reship it.
Damaged or Missing Packages: If your order arrives damaged or does not arrive, email support@olyvolabs.com within 7 days of the expected delivery date with your order number (and a photo for damage). We will send a replacement or a full refund at no cost to you.
Contact: Olyvo Labs, operated by 1133327 B.C. LTD., 4027 Brisbane Court, Abbotsford BC V4X 2S6, Canada. +1 (844) 306-5464, support@olyvolabs.com