Refund policy
Last updated: October 20, 2026
45-Day Money-Back Guarantee
We want you and your child to be happy with Olyvo. If you are not satisfied for any reason, contact us within 45 days after your order is delivered for a full refund of that order. The guarantee applies to opened and unopened products and covers every order, including subscription deliveries.
How to Request a Refund
- Email support@olyvolabs.com or call +1 (844) 306-5464.
- Include your order number and the email address used for the order.
In most cases you do not need to send anything back. If we ask you to return the product, we will email you a prepaid return label and the return address, so return shipping costs you nothing. Free gifts never need to be returned.
Refund Timing
- Refunds are issued to your original payment method.
- We process approved refunds within 5 business days of your request.
- Your bank or card issuer may take a few more business days to post the refund.
Subscriptions
A refund does not cancel your subscription on its own. To stop future deliveries, cancel from your customer account or ask us to cancel when you request your refund. See our Subscription Policy.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, email support@olyvolabs.com within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you.
Contact
Olyvo Labs, operated by 1133327 B.C. LTD., 4027 Brisbane Court, Abbotsford BC V4X 2S6, Canada. +1 (844) 306-5464, support@olyvolabs.com